p o l i c i e s

Return Policy:

All sales are final. Orders are not eligible for returns or exchanges.  

Please note: All crystals/stones/minerals have differences in shades, textures, sizes and shapes. I do my best to accurately describe all pieces and show in pictures. Natural stones can have cracks and other imperfections.  We cannot guarantee perfect points or stones, as natural stones are rarely “perfect”. I do my best to disclose anything, and don't hesitate to reach out if any questions arise! 

 

Shipping:

Shipping is based on weight and size of items. Once your package has shipped, your tracking # will automatically be sent to you via email. If you do not receive your tracking number, please reach out to me on Instagram. We currently only use USPS for shipping, this includes international orders. Buyer is responsible for any tariffs / customs fees.

Once your package has shipped, I can no longer be held responsible for delayed or lost mail due to it being in USPS's care at this point. Please contact your local post office for more information on the status of your package!

I am not responsible for packages that are delivered to the wrong address (unless of course, I have made a typo on my end!) Please be sure to check your address before checking out.

If you experience any issue or concerns that I may be able to handle on my end, please do not hesitate to email me at lotusandbirchco@gmail.com or DM me on Instagram @lotusandbirch.

* All orders are packaged with extra love, care and magical intention!*

 

Order Processing Time:

Please allow  3 - 6 business days  to process your order. If your order is placed after business hours or on a holiday, the processing time starts on the next business day.  I do my best to fulfill orders as soon as possible, while still putting all the love and dedication into each of your orders :) Sometimes, there is a chance your items can be shipped out sooner - even the next day!